1. Acceptance of Terms
Welcome to Myllers Finance Bank. These Terms of Service ("Terms") constitute a legally binding agreement between you and Myllers Finance Bank ("we," "us," "our," or "the Bank") governing your access to and use of our banking services, website, mobile applications, and related services (collectively, the "Services").
By creating an account, accessing our Services, or using any of our banking products, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, and any other applicable policies and agreements.
If you do not agree to these Terms, you must not access or use our Services.
These Terms apply to all users of our Services, including account holders, authorized users, and visitors to our website or mobile applications.
2. Eligibility Requirements
To use our Services, you must meet the following eligibility requirements:
2.1 Age Requirement
- You must be at least 18 years of age or the age of majority in your jurisdiction
- Individuals under 18 may only use our Services under the supervision of a parent or legal guardian
- We reserve the right to verify your age at any time
2.2 Legal Capacity
- You must have the legal capacity to enter into binding contracts
- You must not be prohibited from using financial services under applicable law
- You must not be subject to financial sanctions or restrictions
2.3 Identity Verification
- You must provide accurate and complete identification information
- You must submit required documentation for Know Your Customer (KYC) compliance
- You must pass our identity verification and screening processes
- You may be required to provide additional documentation upon request
2.4 Geographic Restrictions
- Our Services may not be available in all jurisdictions
- You must comply with all local laws and regulations in your jurisdiction
- We reserve the right to restrict access based on geographic location
3. Account Registration and Management
3.1 Account Creation
To open an account with Myllers Finance Bank, you must:
- Complete the online application form with accurate information
- Provide valid government-issued identification
- Verify your identity through our KYC process
- Make the required minimum initial deposit
- Agree to these Terms and all applicable policies
3.2 Account Information
You are responsible for:
- Providing true, accurate, current, and complete information
- Maintaining and promptly updating your account information
- Notifying us immediately of any changes to your personal information
- Keeping your contact information current for important communications
3.3 Account Security
You agree to:
- Create a strong, unique password for your account
- Keep your login credentials confidential
- Enable two-factor authentication when available
- Not share your account access with unauthorized parties
- Notify us immediately of any unauthorized access or security breach
- Log out of your account after each session, especially on shared devices
3.4 Multiple Accounts
You may hold multiple accounts with us, subject to our approval and minimum balance requirements. Each account is subject to these Terms and may have additional specific terms and conditions.
3.5 Account Verification
We reserve the right to verify your identity and account information at any time. You agree to cooperate with such verification requests and provide requested documentation within a reasonable timeframe. Failure to comply may result in account restrictions or closure.
4. Banking Services
4.1 Available Services
Myllers Finance Bank offers the following banking services, subject to availability and eligibility:
- Personal and private banking accounts
- Savings accounts and fixed-term deposits
- Debit and credit card services
- Domestic and international wire transfers
- Foreign exchange services
- Investment management and wealth advisory
- Credit and lending facilities
- Online and mobile banking platforms
4.2 Service Availability
- Our online and mobile banking services are available 24/7, subject to scheduled maintenance
- We will provide advance notice of scheduled downtime when possible
- We are not liable for service interruptions due to circumstances beyond our control
- Certain services may have specific operating hours or processing times
4.3 Service Modifications
We reserve the right to:
- Modify, suspend, or discontinue any Service at any time
- Add new features or services
- Change service terms, fees, or conditions with appropriate notice
- Limit access to certain services based on account type or status
5. Fees and Charges
5.1 Fee Schedule
You agree to pay all applicable fees and charges for the Services you use. Our current fee schedule includes, but is not limited to:
- Monthly account maintenance fees (may be waived based on account type)
- Wire transfer fees (domestic and international)
- Foreign exchange conversion fees
- ATM withdrawal fees (outside our network)
- Overdraft and insufficient funds fees
- Card replacement fees
- Statement printing and delivery fees
- Investment management fees
5.2 Fee Transparency
- All fees are disclosed in our fee schedule, available on our website and upon request
- Fees may vary based on account type, transaction volume, and services used
- We will provide advance notice of fee changes as required by law
- Fee waivers or discounts may be available for qualifying accounts
5.3 Fee Authorization
By using our Services, you authorize us to:
- Deduct applicable fees from your account automatically
- Charge your payment method on file for fees and services
- Adjust fees retroactively if charged incorrectly
5.4 Third-Party Fees
You may incur additional fees from third parties, including:
- Correspondent bank fees for international transfers
- Currency conversion fees
- ATM operator fees
- Payment network fees
We are not responsible for third-party fees and recommend reviewing terms with those providers.
6. Transactions and Payments
6.1 Transaction Authorization
- You authorize all transactions initiated through your account
- You are responsible for ensuring sufficient funds are available
- We may decline transactions that exceed account limits or balances
- Certain large transactions may require additional verification
6.2 Processing Times
- Domestic transfers: Same business day to 1 business day
- International wire transfers: 1-3 business days
- Check deposits: 1-2 business days hold period
- Card transactions: Real-time authorization, 1-3 days settlement
Processing times may vary based on transaction type, amount, and receiving institution.
6.3 Transaction Limits
We impose transaction limits for security purposes:
- Daily ATM withdrawal limits
- Daily debit card purchase limits
- Wire transfer limits (may be adjusted upon request)
- Mobile deposit limits
Limits vary by account type and can be reviewed in your account settings.
6.4 Disputed Transactions
If you believe a transaction is unauthorized or erroneous:
- Notify us immediately (within 60 days of statement date)
- Provide details of the disputed transaction
- Cooperate with our investigation process
- We will investigate and respond within the timeframe required by law
6.5 Overdrafts
- We may decline transactions if insufficient funds are available
- Overdraft protection may be available for qualifying accounts
- Overdraft fees apply to authorized overdrafts
- Persistent negative balances may result in account closure
7. Security and Account Protection
7.1 Your Security Obligations
You are responsible for:
- Protecting your login credentials and authentication methods
- Using secure internet connections when accessing your account
- Keeping your devices and software up to date with security patches
- Not sharing account access with unauthorized individuals
- Monitoring your account regularly for unauthorized activity
- Reporting suspected fraud or security breaches immediately
7.2 Our Security Measures
We implement comprehensive security measures including:
- 256-bit encryption for all data transmission
- Multi-factor authentication options
- 24/7 fraud monitoring and detection
- Automatic session timeouts
- Regular security audits and testing
7.3 Liability for Unauthorized Transactions
- You are not liable for unauthorized transactions if reported within 2 business days of discovery
- Your liability may increase if you delay reporting (up to $500 if reported within 60 days)
- You may be fully liable for unauthorized transactions resulting from your negligence or intentional disclosure of credentials
8. Prohibited Activities
You agree not to use our Services for any of the following prohibited activities:
8.1 Illegal Activities
- Money laundering or terrorist financing
- Fraud, theft, or embezzlement
- Tax evasion or avoidance
- Purchases of illegal goods or services
- Any activity that violates applicable laws or regulations
8.2 Prohibited Transactions
- Transactions involving sanctioned countries, entities, or individuals
- Unlicensed gambling or gaming activities
- Illegal cryptocurrency or digital asset transactions
- Ponzi schemes, pyramid schemes, or multi-level marketing fraud
8.3 Account Abuse
- Creating multiple accounts to circumvent restrictions
- Providing false or misleading information
- Attempting to access other users' accounts
- Using automated systems to access Services (bots, scrapers)
- Reverse engineering our platform or software
Violation of these prohibitions may result in immediate account suspension or termination, reporting to law enforcement, and legal action.
9. Limitation of Liability
9.1 Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9.2 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
- WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- OUR TOTAL LIABILITY SHALL NOT EXCEED THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM
- WE ARE NOT LIABLE FOR SERVICE INTERRUPTIONS, DATA LOSS, OR UNAUTHORIZED ACCESS RESULTING FROM CIRCUMSTANCES BEYOND OUR CONTROL
- WE ARE NOT LIABLE FOR INVESTMENT LOSSES OR MARKET FLUCTUATIONS
9.3 Exceptions
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded by law
9.4 Indemnification
You agree to indemnify and hold harmless Myllers Finance Bank, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your violation of these Terms
- Your use or misuse of our Services
- Your violation of any law or third-party rights
- Any fraudulent or unauthorized transactions on your account
10. Dispute Resolution
10.1 Informal Resolution
Before initiating formal dispute resolution, you agree to contact us to attempt to resolve the dispute informally. Most disputes can be resolved quickly through our customer service team.
10.2 Arbitration Agreement
Any dispute arising from these Terms or our Services shall be resolved through binding arbitration, except for:
- Disputes that may be brought in small claims court
- Claims for injunctive or equitable relief
- Intellectual property disputes
10.3 Arbitration Procedures
- Arbitration shall be conducted by a single arbitrator under the rules of the relevant arbitration association
- The arbitration shall take place in London, UK, or another mutually agreed location
- Each party shall bear its own costs, unless otherwise awarded by the arbitrator
- The arbitrator's decision shall be final and binding
10.4 Class Action Waiver
YOU AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS PART OF ANY CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. There shall be no right or authority for any claims to be arbitrated or litigated on a class, collective, or representative basis.
11. Account Termination
11.1 Your Right to Close Your Account
You may close your account at any time by:
- Contacting customer service
- Submitting a written closure request
- Withdrawing all funds and paying any outstanding fees
11.2 Our Right to Terminate
We reserve the right to suspend or terminate your account:
- For violation of these Terms or any applicable policies
- If we suspect fraudulent, illegal, or suspicious activity
- If required by law or regulatory authorities
- If your account remains dormant for an extended period
- If you fail to provide required information or documentation
- For repeated insufficient funds or overdrafts
11.3 Effect of Termination
Upon account termination:
- You must immediately cease using all Services
- All outstanding fees and charges become due immediately
- We will return your remaining balance (minus fees) via check or wire transfer
- Certain provisions of these Terms survive termination (including indemnification, liability limitations, and dispute resolution)
12. Changes to These Terms
We may modify these Terms at any time to reflect:
- Changes in applicable laws or regulations
- New services or features
- Changes in our business practices
- Security or risk management considerations
We will notify you of material changes by:
- Posting the updated Terms on our website
- Sending an email to your registered email address
- Displaying a notice in your online banking dashboard
Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms. If you do not agree to the changes, you must close your account before the effective date.
13. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts of England and Wales for any disputes that are not subject to arbitration.
Regulatory Oversight: Myllers Finance Bank is authorized and regulated by:
- Financial Conduct Authority (FCA) - United Kingdom
- Securities and Exchange Commission (SEC) - United States
- Bank for International Settlements (BIS) - International Standards